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Returns policy

You can return any product, even if you simply change your mind, within 15 days from the date of delivery.
To activate the return procedure, click here.
Items must be returned intact together with all tags, including price tags, in the same condition as when they were sent.
Items must be shipped to the address shown on the return forms.
If these requirements are not met, the return cannot be accepted.
Shipping costs for the first return of the products shall be borne by Replay, as long as you use the product delivery system made available to Customers from the Site for the following Countries:
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Luxembourg
  • Monaco
  • Netherlands
  • Portugal
  • Spain
  • Sweden
  • United Kingdom
With reference to the Countries indicated in the following table, the shipping fees of returned products are paid by the Customer and, as long as you use the product delivery system made available to Customers from the Site, are quantifiable as follows:
Bulgaria 20,00 EUR
Canada 49,99 CAD
Cyprus 20,00 EUR
Hungary 20,00 EUR
Liechtenstein 20,00 EUR
Macedonia 70,00 EUR
Malta 18,00 EUR
Norway 259,99 NOK
New Zealand 44,99 USD
Poland 20,00 EUR
Romania 20,00 EUR
Switzerland 31,99 CHF
U.S.A. 44,99 USD
In the case of products returned from a Country outside the EU that have customs duties applied, the latter will be charged to the Customer.

The return process of non-compliant products is however free for all Countries, and you can activate it within 2 years and 10 days from the date of shipment of non-conforming products.

The refund of the amount related to the returned items will be issued once the items have been received and their condition been evaluated. Once you receive confirmation of Replay's approval of your return request, the refund will be issued via the same payment method used for the purchase, within 5 to 15 days, depending on your bank.

Attention: The products must be returned intact and include all of the tags and labels, in the same condition in which they were sent.
For more information, you should read the Terms and Conditions of Sale.
On line shopping support

For help with issue related to purchases and/or services provided by the website:

+39 02 3626 4441
Mon-Fri: 9:00-18:00 (GMT +1)
Our online shopping support is closed on all national holidays in Italy.