With reference to the Countries indicated in the following table, the shipping fees of returned products are paid by the Customer and, as long as you use the product delivery system made available to Customers from the Site, are quantifiable as follows:

In the case of products returned from a Country outside the EU that have customs duties applied, the latter will be charged to the Customer.

The return process of non-compliant products is however free for all Countries, and you can activate it within 2 years and 10 days from the date of shipment of non-conforming products.

The refund of the amount related to the returned items will be issued once the items have been received and their condition been evaluated. Once you receive confirmation of Replay's approval of your return request, the refund will be issued via the same payment method used for the purchase, within 5 to 15 days, depending on your bank.

Attention: The products must be returned intact and include all of the tags and labels, in the same condition in which they were sent.

For more information, you should read the Terms and Conditions of Sale.